SHIPPING

Orders are Processed & Shipped only Monday through Friday. Orders placed after 3:00 PM (CT) Friday are processed for shipping on the following business day, Monday. Should you wish to change or cancel your order, please contact us immediately at orders@zerofriction.com. You will receive a reply from a representative during regular business hours Monday through Friday. .

  • Days in Transit pertain to business days - not weekend days or holidays.
  • Expedited Shipping Orders must be received by 10:00 AM (CT) for same day shipping.
  • UPS can not deliver to Post Office Boxes - Select U.S. Postal Service
  • APO & FPO Addresses - Select U.S. Postal Service
  • We ship to all 50 States and D.C., U.S. Territories.

 

SALES TAX

Zero Friction is required to charge state leveled Sales Tax on orders shipping to Illinois.


RETURN POLICY

Zero Friction offers a 30-day return or exchange on most products.

  • New and unused
  • In its original packaging
  • Accompanied by a copy of the packing list provided with the original purchase

The following products may NOT be returned:

  • Special or Custom orders
  • Merchandise that has been used
  • Items purchased at a retail location which carries our products and/or products not purchased at the zerofriction.com website.

The return must be initiated within 30 days of your receipt of the merchandise.

If returning to zerofriction.com, you are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Merchandise returned C.O.D. will not be accepted. Refunds will be credited to the original purchasing credit card account number or purchasing gift card only.

 

HOW TO RETURN MERCHANDISE

 

PARCEL SERVICE

 

We recommend using UPS or insured parcel post (to enable tracking) when returning merchandise to zerofriction.com. We will do our best to process your return quickly. Refunds will be credited to the original purchasing credit card account number or purchasing gift card. For returns via parcel service, please allow 30 days after we receive your return for credit to be issued to your account.

 

 

 

Please follow these directions to return by parcel service (UPS or insured parcel service):

 

  • A return form is included in each order. This form needs to be filled in completely to properly and efficiently process your return.
  • Include all original packing materials and carton, manuals and accessories with the product. All returned product must be in new, unused condition.
  • You are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective upon receipt, or the wrong item was shipped.

 

Please include the shipping receipt in your return package to ensure proper credit.

Ship your return to:

 

Zero Friction LLC Attn: Customer Service/Returns 1 Trans Am Plaza Drive Suite 540, Oakbrook Terrace, IL 60181

 

If you'd like to initiate a return through a Zero Friction Customer Service Representative, please contact us at orders@zerofriction.com

 

 

 

CREDIT

 

Qualifying returns to zerofriction.com will be refunded for the amount paid for the product, including any sales tax if applicable. The customer is responsible for the original freight charges and any return freight charges, except as noted below. Refunds will be credited to the credit card used for purchase. If payment was by gift card, a new gift card will be issued. Please allow 30 days after we receive your return for credit to be issued to your account.

Credit can only be issued if the item being returned is:

 

  • New and unused
  • In its original packaging
  • Accompanied by a copy of the packing list provided with the original purchase

 

In the event that the product was damaged or defective upon receipt or the wrong item was shipped, you will be refunded your entire purchase amount, including shipping, and we will gladly pay the return freight charges. Please contact a Customer Service Representative at orders@zerofriction.com to arrange for a pre-paid UPS shipping label to be delivered to you.

 

Any item determined to be ineligible for credit will be documented and your options will be communicated to you via e-mail. Failure to respond to the options outlined in the timeframe documented in the e-mail will result in the items being returned to you.

 

DAMAGED OR DEFECTIVE ITEMS

 

If an item(s) reaches you that appears to have been damaged in shipping or was defective out of the box, save the shipping carton and please contact a Zero Friction™ Customer Service Representative for immediate assistance.

 

All claims for goods damaged in shipping must be made with the carrier within 10 days of the invoice date. If you return items damaged in shipping to Zero Friction™ without first contacting a Zero Friction™ Customer Service Representative you may lose your right to make a claim with the carrier.

 

 

SHORTAGES

 

Depending on the type of product ordered, some orders may ship in multiple cartons and may arrive in separate cartons on a different day. Before contacting Zero Friction to report a shortage, please check your packing slip to verify what was shipped on the order you received. Please note that all claims for shortages must be made with the carrier within 10 days of the invoice date. Contact a Zero Friction Customer Service Representative immediately for assistance in reporting a shortage.

 

YOUR PRIVACY

 

Zero Friction understands that you care how your information is used, and we appreciate your trust that we use it carefully and sensibly.  This notice describes our privacy policy.  By visiting our site, you are accepting the practices described in this policy.

 

What Information does Zero Friction Gather?

 

The information we learn from customers helps us personalize and continually improve your shopping experience at Zero Friction. Email communications help us to better communicate with our valued customers, we store email addresses from our mailing list in order to make you aware of special offers and new items at Zero Friction.

 

Does Zero Friction Share the Information if Receives?

 

Information about our customers is an important part of our business and we want you to know that we take it seriously. We appreciate your trust in sharing your information with us and we want you to feel confident in knowing that Zero Friction will never sell or share your information with another party.  Zero Friction will never barter, lend or sell your information to a third party. Information obtained through a sale transaction is for that purpose exclusively.

 

SECURITY

We have appropriate security measures in place to protect the privacy of information that we have collected from you so you can feel comfortable and secure when shopping.

 

We use industry-standard encryption technologies when transferring and receiving your personal information at login and checkout. Our web site does not store your credit card information, and any of your credit card information that may be stored in other systems is protected by state-of-the-art firewalls. On the Internet, when you see either a solid key icon or a locked padlock, this indicates that the site is secured through Secure Sockets Layer (SSL). If you do not see one of these icons during checkout, please contact us to complete your transaction over the phone by calling 1-877-316-7492. Never share your personal information via email. Zero Friction will never ask you for your personal information in an email.